Dapo Eludire

Led product strategy and execution for internal systems and AI-powered solutions, enhancing operational efficiency and user satisfaction for claims processing.

• Led end-to-end discovery to delivery for critical internal systems (claims intake, document operations), aligning engineering, design, and stakeholders on clear outcomes and strategic roadmaps.
• Drove the rollout of an AI workflow that automates key detail extraction from claim files, cutting manual claims work and increasing processing efficiency by 70%.
• Implemented an AI co-pilot within the claims flow, coaching claimants through filing and documentation, which simplified the process and boosted Customer Satisfaction (CSAT) by 40%.
• Shipped an AI assistant leveraging LLMs + RAG to ensure accurate policy and context retrieval for claim filing, further simplifying workflows and lifting CSAT by 40%.
• Streamlined document storage, retrieval, and compliance operations, improving search and retrieval speed by 25%.
• Established a closed-loop feedback mechanism with Support teams, translating real tickets into product improvements and increasing product release rate by 30%.
• Configured HubSpot Service Hub to support intake and triage claims, including custom pipelines, fields, and automations to route tickets, enforce SLAs, and surface real-time dashboards.

Spearheaded market expansion and platform development for an enterprise SaaS solution, driving significant revenue growth and product adoption.

• Opened three new international markets (Kenya, Uganda, Zimbabwe) through strategic localization, partnerships, and pricing, generating $2M in incremental revenue and a 35% market share gain within 18 months.
• Led the development of an enterprise SaaS platform with user-centered, iterative releases, empowering 800 brokerages and 20,000 realtors to achieve a 59% growth in leads.
• Directed engineering and design teams to ship multiple product releases, from Home Price Index to AI mortgage matching solutions, enabling $50M in annual transaction value.
• Defined clear success metrics (KPIs) and instrumented comprehensive analytics for every launch, tracking performance and engagement, contributing to a 20% growth in new product adoption.

Co-founded and managed product development for an automated rent collection and payout system, overseeing system architecture and market entry.

• Led engineers and designers to build an automated rent collection and payout system, processing over $80M annually.
• Developed and executed a comprehensive go-to-market strategy, coordinating launch planning, marketing campaigns, and customer onboarding to drive successful product launch and rapid adoption.
• Directed a team in developing an end-to-end identity verification stack, integrating multiple third-party solutions to enhance security and compliance for onboarding and periodic reviews.
• Defined the Minimum Viable Product (MVP) scope, focusing on core user value and iterative development, which facilitated rapid feedback integration and achieved a 50% faster time-to-market and early customer adoption.
• Achieved compliance readiness with legal counsel, accelerating onboarding and adoption in key metropolitan areas.

Managed product backlog and stakeholder communications to drive feature development and improve product shipping efficiency.

• Compiled and analyzed user feature requests, prioritizing key requirements and communicating findings to the Product lead and engineering team, increasing product shipping by 30%.
• Developed detailed user stories and user personas, ensuring effective communication and alignment across all stakeholders regarding product updates.
• Managed the product backlog using Agile methodologies, optimizing team velocity and ensuring alignment with project deliverables.